Terms of Service

Welcome to Shop Luxe Suites (https://shopluxesuites.com). This website is owned and operated by TheVaieBoutique (doing business as “Shop Luxe Suites”). Throughout the site, the terms “we”, “us” and “our” refer to Shop Luxe Suites.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

1. AGREEMENT TO TERMS

By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

2. ELIGIBILITY

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. Our services are not intended for use by anyone under the age of 18 without parental supervision.

3. CATALOG ACCESS & ACCOUNTS

Access to certain areas of our catalog at shopluxesuites.com may require an account.

Confidentiality: You are responsible for maintaining the confidentiality of any account credentials provided to you.
Unauthorized Use: You agree to notify us immediately at info@shopluxesuites.com of any unauthorized use of your access. We reserve the right to revoke access at our sole discretion.

4. PRODUCTS & SERVICES

We specialize in handcrafted, repurposed, and custom jewelry, as well as accessories such as bags and wallets.

Variations: Because many of our items are handcrafted or use repurposed materials, slight variations in color, size, and appearance may occur. We do not guarantee that your computer monitor’s display of any color will be accurate.
Permanent Jewelry: Services for “Permanent Jewelry” are provided in-person at our Whittier, CA location by appointment. All service-related risks and care instructions will be provided at the time of the appointment.

5. MODIFICATIONS TO PRICES & SERVICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

6. SHIPPING & DELIVERY

Territory: We currently offer shipping to the United States only. No international shipping is available at this time.
Processing: Orders are processed within 3-5 business days. We are not responsible for delays caused by the carrier or incorrect address information provided by the customer.

7. RETURNS, REFUNDS & EXCHANGES

Please read carefully: Our return policy is strict due to the nature of our products.

Final Sale: All jewelry, accessories (including bags, slippers, and wallets), and pre-ordered items are FINAL SALE. No exchanges or refunds will be issued for “change of mind.”
Defective Items: If you receive a defective or damaged product, you must email info@shopluxesuites.com within 48 hours of delivery with photos of the defect. We will evaluate the claim and, if approved, offer a repair, exchange, or refund at our discretion.
Measurements: Customers are responsible for reviewing product measurements provided in the catalog before purchasing.

8. INTELLECTUAL PROPERTY

The Shop Luxe Suites logo, designs, text, graphics, and images are the intellectual property of TheVaieBoutique. You may not reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission from us.

9. LIMITATION OF LIABILITY

Shop Luxe Suites shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind arising from your use of any of the service or any products procured using the service, including, but not limited to, any errors or omissions in any content.

10. GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of California, United States.

11. PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose;

(b) to solicit others to perform or participate in any unlawful acts;

(d) to upload or transmit viruses or any other type of malicious code;

(e) to provide false information or phone numbers regarding consent for messaging programs;

(f) to use the Service for any text messaging program that violates carrier regulations or applicable laws.

12. MESSAGING AND SMS TERMS (A2P COMPLIANCE)

By opting into our messaging programs (whether by checking an explicit box on a contact or order form, texting a keyword to our phone number, or agreeing at an in-person event), you agree to receive automated marketing, promotional, and informational text messages (SMS and MMS) from Shop Luxe Suites, including but not limited to order updates, abandoned cart reminders, appointment reminders for Permanent Jewelry, and exclusive offers.

Carrier Non-Liability: Standard mobile carriers are not liable for delayed or undelivered messages.
Opt-In and Cost: Agreement to receive text messages is not a condition of any purchase. Message and data rates may apply.
Frequency: The number of messages you receive may vary based on your interaction with the service.
Opt-Out (STOP): To stop receiving text messages from Shop Luxe Suites, reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message you receive from us. You may receive one additional confirmation message stating that you have been successfully unsubscribed. After this, you will no longer receive SMS/MMS messages from us unless you re-subscribe.
Help (HELP): For assistance or questions about the messaging service, reply HELP to any message, or contact us at info@shopluxesuites.com.
Data Sharing: Your phone number and mobile opt-in consent will not be shared with or sold to third parties or affiliates for marketing purposes. All messaging programs and data will remain under the sole control of Shop Luxe Suites.

13. PRIVACY POLICY INTEGRATION & DATA PROTECTION

Our commitment to your privacy is detailed in our Privacy Policy, located at https://www.shopluxesuites.com/policies/privacy-policy.

Mobile Information Security: Mobile information, including but not limited to the phone number and SMS opt-in consent you provide, will not be shared with third parties or affiliates for marketing or promotional purposes. We do not sell or rent user phone numbers.
Compliance Statement: Shop Luxe Suites operates in strict compliance with carrier A2P 10DLC regulations.